Live progress
The engine working through your request in real time — planner, retrieval, gates — not a spinner.
01Why delivery
The hardest kind of decision to fake.
A refund is the perfect stress test for grounded decisioning: it has to combine a specific order with the company's policy, get the money exactly right, refuse to be gamed, and stay explainable after the fact. Handle this reliably, and the same engine handles claims, invoices, or eligibility too.
02The live demo
See the engine work, end to end.
A full walkthrough — a real customer message in, a grounded decision out, every step visible.
Walkthrough
A YouTube walkthrough will live here — the engine deciding in real time.
03What you type
Real messages. Grounded answers.
You send a plain customer message; the engine returns a decision tied to the exact order and policy it used — or routes it to a human.
Messages it handles
C"My order never arrived."
C"The chips & guac were missing from my bag."
C"This is cold and an hour late — I want a refund."
!"I'm filing a chargeback and calling my lawyer."
The last one never touches the model. Fraud, chargebacks, and legal threats are routed straight to a human before any AI call.
What comes back
Approved · Partial
verified ✓
A partial refund of $6.50 has been approved for the missing item.
policy missing-items
record ord_5002
grounded ✓verified ✓logged ✓
04What to watch for
Five things the demo makes visible.
Not a black box — the parts that usually stay hidden are the whole point here.
The receipt
The decision plus the exact policy and order it cites, so you can check the reasoning yourself.
Money, computed
Partial vs. full refunds derived from the order — never a number the model guessed.
Won't be gamed
The edge cases it catches and the abuse patterns it refuses, even when the message is convincing.
Fails safe
High-risk requests — fraud, legal threats — routed straight to a human, before any AI runs.
Want this on your own decisions?
The delivery domain is just one pack. The engine is the product — bring your records and rules.